Refund Policy

Thank you for shopping with Antivirus Help. We aim to provide high-quality products and services and ensure customer satisfaction. Please read our refund policy carefully before making a purchase.

1. General Refund Policy

• Refund requests must be submitted within 30 days of receiving the product or service.
• The product must be unused, in original condition, and in original packaging.
• Proof of purchase is required for all refund requests.

Non-Refundable Items

• Special or custom order items that cannot be restocked or resold.
• Used, altered, or damaged products (unless defective).
• Digital products or downloadable items.
• Gift cards or prepaid services.
• Final sale or clearance items.

2. Return Process

• Contact us at info@antivirushelp.shop or call +1-877-419-4870 with your order number and reason for return.
• You may be required to obtain a Return Authorization (RA) number before returning the product.
• Returns without an RA number may not be accepted.
• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• A restocking fee of up to 20% may apply depending on product condition.
• Once received and inspected, refunds are processed within 7–10 business days.

3. Damaged or Defective Products

• Notify us within 7 days of receiving a damaged or defective item.
• Provide photos of the damage or defect along with your order number.
• We will cover return shipping costs for defective items.
• You may choose a replacement or full refund (subject to availability).

4. Services

• Refund requests for services must be made within 30 days of service delivery.
• Refunds may be full or partial depending on the nature of the service.
• Services that have already been completed as agreed are generally non-refundable.

5. Refund Method

• Refunds are issued to the original payment method used at checkout.
• Credit/Debit card refunds may take 5–10 business days to appear, depending on your bank.
• PayPal or third-party payment refunds are processed back to the same account.

6. Exchanges

• Exchanges are subject to product availability.
• You may request an exchange or receive a refund and place a new order.
• Exchange requests follow the same return process.

7. Exceptions

• Opened or used products (unless defective).
• Digital products or software licenses.
• Gift cards and prepaid items.
• Final sale items.

8. Customer Support

• Company: Antivirus Help
• Email: info@antivirushelp.shop
• Phone: +1877-496-7174